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Frequently Asked Questions

Get answers to all your FAQs. Learn more about ENROUSH organic tampons, pads, liners, discounts, delivery information, and subscription options.
Liners
Why opt for ENROUSH liners?

Flexible Protection: Ideal for daily use, light flow days, spotting, or as a backup during heavy periods.
High-Quality Materials: Made with a 100% GOTS Certified Organic Cotton top layer and a natural plant-based core.
Gentle and Hypoallergenic: Dermatologist-approved, our liners are kind to the skin and suitable for sensitive areas.
Reliable Protection: Offers added security during heavy flow days when paired with internal protection.
Long-Lasting Freshness: Keeps you feeling fresh and dry throughout the day, whether it's sweat, discharge, or spotting.
Comfortable Fit: Ultra-thin and discreet, ensuring comfort and confidence all day long.

What materials are used to create ENROUSH liners?

ENROUSH liners are made entirely from natural materials. The top layer is composed of 100% GOTS Certified Organic Cotton, while the absorbent core is made from chlorine-free natural wood pulp. The back sheet is crafted from bio-based polyethylene, and our adhesives are non-toxic and biodegradable. Even the individual wrapping is made from biodegradable PE, with the packaging provided in carton boxes. We ensure that no chemicals or hidden ingredients are used in our manufacturing process.

What materials are used for the ENROUSH panty liners with individual packaging?

We maintain full transparency regarding the ingredients in our liners and their packaging:

Back sheet: Made from bio-based polyethylene for leak-proof protection.
Adhesive: Non-toxic and applied individually.
Wrapping: Constructed from bio-based polyethylene.
Box: Made from carton material.

Are ENROUSH liners safe for sensitive skin?

Absolutely! ENROUSH cotton pads are:
Hypoallergenic and pH balanced: Perfect for those with sensitive skin.
Natural and organic: Offering a gentle and safe experience during your period.
Dermatologist and gynecologist-approved: Health experts vouch for the safety and effectiveness of ENROUSH pads.

Do ENROUSH liners feature wings?

ENROUSH liners are designed without wings, using a body-fit shape instead. This design ensures excellent absorbency and a secure fit, even during active moments.

How often should I change my liner?

We suggest changing your liners at least twice a day, or more often if they become damp.

What are the dimensions of ENROUSH liners?

ENROUSH liners come in a standard size with medium absorbency. Their ultra-thin design adapts to your body’s shape for a comfortable and discreet experience.

How should I use a liner properly?

First, always WASH YOUR HANDS before touching any product that will contact your vulva. Next, remove the individual packaging and peel off the protective foil from the back of the liner. Then, PLACE THE LINER onto your underwear with the adhesive side facing down. Once used, DISPOSE OF THE WRAPPER in the bin or use it to wrap and dispose of the used liner. To avoid potential allergic reactions, it’s recommended to CHANGE YOUR LINERS twice a day or more frequently if they become wet.

Where are ENROUSH liners made?

Our liners are carefully produced in Spain, meeting the highest quality standards. Each production facility is ISO 9001 certified, and our plants hold BRC certifications for safety and design.

Menstrual patches
How does the thermal therapy in ENROUSH thermal patches work?

Heat therapy helps reduce muscle discomfort by improving blood flow in the affected area. This rise in temperature aids in pain relief. Our ENROUSH thermal patches are designed to produce heat for up to 8 hours.

Can I use the thermal patch even when I am not menstruating?

Yes! ENROUSH thermal patches are effective for relieving premenstrual symptoms and muscle pains, especially around ovulation. They can also be used to ease shoulder, neck, and lower back pain.

Can I reheat an ENROUSH patch that has been used?

Unfortunately, once the patch has been activated and the heating effect has worn off, it cannot be reheated. Attempting to heat it in a microwave may cause it to explode. We recommend disposing of the patch properly after use.

Can I apply the patch directly to my skin?

Avoid direct contact with a heat source, as even low temperatures can cause burns or discomfort. Our ENROUSH patches provide enough heat to offer a soothing effect, even when worn under clothing.

I accidentally damaged my ENROUSH patch. Is it still safe to use?

If the patch is damaged or broken, do not use it. Dispose of it by throwing it in the trash or onto the ground. If the contents come into contact with your skin or eyes, rinse the area with water and seek medical attention.

Intimate Gel
Is the ENROUSH intimate gel safe for my sensitive skin?

Yes, the intimate gel is suitable for all skin types, including sensitive skin. Its formulation, which features natural ingredients, helps balance the pH of the intimate area and minimizes the risk of irritation or allergic reactions.

I’ve heard different opinions about intimate gels. What makes ENROUSH stand out?

It can be confusing, but it’s important to understand the difference. Many intimate and shower products on the market contain chemicals that can disrupt the natural pH of the genital area. Our advice is simple: if you don’t need an intimate wash, skip it! We offer a safe alternative designed specifically for your vulva, made with natural ingredients. ENROUSH’s unique formula, developed in collaboration with dermatologists and gynecologists, contains 95% natural components.

Is it safe to use the intimate gel if my secretions have an odor?

Vaginal secretions naturally have an acidic odor, but if you notice any unusual changes in scent, it’s important to consult a gynecologist. The ENROUSH intimate gel is not intended to mask or cover up the odor of secretions.

Can I use the intimate gel while on my period?

Yes, you can! Simply use lukewarm water and the ENROUSH intimate gel, which has a gentle, natural formula designed for your vulva. This formula will not disturb the natural balance and can help prevent fungal infections.

Can I insert the gel into the vagina?

The vagina has a natural self-cleaning process, so it’s unnecessary to wash or insert any gel inside. In fact, we strongly advise against vaginal douching, as it can upset the natural bacterial balance. Instead, ENROUSH intimate gel is specifically formulated to gently cleanse the vulva and the surrounding areas.

How often can I apply the intimate gel each day?

The ENROUSH gel is safe for daily use, ideally once a day. It can be a part of your intimate hygiene routine, but it’s important to use it sparingly. Excessive use of any intimate cleanser can lead to dryness and irritation.

Can I use the gel on my entire body?

Yes, the ENROUSH intimate gel can be used all over your body. With 95% natural ingredients, it’s designed to preserve the balance of the delicate vulva area, making it safe for use on the body, even for sensitive skin.

How are the vulva, urinary tract, and vagina connected in terms of health?

The health of the vulva can influence the internal health of the vagina. A balanced pH is essential for maintaining a healthy vaginal environment. The ENROUSH intimate wash, formulated with natural ingredients, is specifically made for the vulva, providing a gentle cleanse without disrupting the health of the vaginal and urinary tract areas.

Subscription
What is an ENROUSH subscription?

ENROUSH subscription is a convenient way to manage your period supplies. With just a few clicks, you can have a personalized period box delivered to your door as often as you need. You can select the products that fit your flow and lifestyle, including pads, tampons, and liners, in the sizes that work for you. Here’s how it works:
1. Select your products. You can do this from the Subscription Page or from the individual product pages. Add the items you need, such as pads, tampons, liners, or all of them.
2. Customize your flow. Choose the quantities, sizes, and delivery frequency that suit you best.
3. Change anytime. Your needs may change, and so can your subscription. Pause or adjust your subscription at no extra cost.
Before checking out, you can review your recurring payment for full transparency.

What are the benefits of subscribing to ENROUSH?

At ENROUSH, we believe your period should be a time for self-care, not stress. Our subscription service takes the hassle out of shopping for healthy period products. Simply choose your favorite items and have them delivered regularly. With flexible options for size, quantity, delivery times, and locations, switching to organic menstrual care is easier than ever. Say goodbye to last-minute stress and hello to a smoother, more convenient period experience with ENROUSH.

How does the automatic subscription payment work?

Once you select your products and proceed to checkout, the total cost will be calculated. This amount will remain the same and will be charged to your bank account on a recurring monthly or bi-monthly basis, depending on the delivery schedule you choose.

When will my card be charged?

Your credit card will be charged on the same date as your order placement, either monthly or bi-monthly, depending on the delivery option you’ve selected.

Can I customize the items in my subscription?

Yes! You can modify or update your subscription anytime. Cancellation is allowed after your third subscription delivery.

Can I change my subscription? How do I do that?

To manage your subscription, simply log in to the My Account section. You can review your subscription and make changes to your upcoming order up to 15 days before your scheduled ship date. There are no fees for pausing or editing your subscription.

How do I skip a shipment?

Log in to the My Account section, where you can view your subscription details. You can temporarily pause your subscription up to 15 days before your next shipping date, with a maximum pause of 3 months. When you're ready to resume, simply un-pause it at no extra cost.

When should I make changes to ensure I meet the deadline for my next subscription?

You can pause your subscription up to 15 days before your next scheduled delivery date to ensure any changes are made in time.

What if I forget my login details?

No worries! If you forget your login information, click on the My Account icon in the top menu and select "Forgot your password?" You’ll be directed to a page where you can enter your email address and request a password reset. Follow the instructions sent to your email to create a new password for your ENROUSH account.

How do I find my account?

To access your ENROUSH account, click on the LOGIN button at the top right of the main page. If you are already logged in, you’ll be taken straight to your account. If not, you’ll be prompted to enter your email and password. If you’ve forgotten your login details, refer to the "Forgot my login information?" section in the FAQ for detailed instructions.

Orders, Payments & Delivery
Can I purchase ENROUSH products in a store?

At present, ENROUSH products are only available for purchase online. However, we are actively working on expanding our partnerships to make our products available in physical stores. We aim to have ENROUSH products accessible in retail locations throughout Turkey in the near future.

Which payment methods do you accept?

You can pay for your ENROUSH order on our website using Visa, Mastercard through our payment processing partner Iyzico.

Can I change my payment method?

Yes, you can update your payment method in the "Manage subscription" section of your personal account.

How do you handle delivery?

We provide delivery via postal or courier services, depending on the destination. During checkout, you’ll be able to see all available delivery options and select the one that best meets your needs.

What is the delivery cost?

Delivery fees vary by country, but we strive to keep all shipping options affordable and reasonable to ensure accessibility for everyone.

What should I do if I entered the wrong address by mistake?

No worries! Just email us at contact@enroush.tr as soon as possible. Be sure to include your order number and the corrected address, and we’ll make sure your order reaches the right location.

How can I modify or cancel my order?

To modify or cancel your order, go to the "My Account" section where you can easily access your order history. Changes or cancellations can be made up to 15 days before your scheduled shipping date, and there are no fees for making updates.

What should I do if my order didn’t arrive or if it arrived damaged?

If your ENROUSH order didn’t meet expectations, we want to make it right. Please contact us at contact@enroush.tr with your order number and a description of the issue, and we’ll do our best to resolve it to your satisfaction.

Can I return or exchange ENROUSH products?

While we are confident you’ll love our products, we understand that sometimes things don’t work out. Due to the personal nature of our items, we can’t accept returns if the packaging has been opened. However, returns or exchanges are allowed as long as the product box remains sealed.

How do discount codes work?

To use a discount code, simply enter it in the designated field in your shopping cart, just below the order summary. The final total, including shipping, discounts, and taxes, will be calculated during checkout based on the code you’ve entered.

Where do you ship?

We currently ship within Turkey, excluding a few remote areas where couriers may not be able to deliver. For more details on shipping locations and coverage, please visit our website at https://enroush.tr/en-TR/shipping-information. You can also sign up for our newsletter to be notified when we expand our shipping options!

How can I track my order?

Once your order has shipped, you will receive an email with a tracking number and instructions on how to follow your package’s journey.

Is my information secure?

Your privacy is very important to us, and we’ve implemented robust measures to protect your personal data. Our data collection practices are designed with your security in mind, and we will never share your information with third parties.

Can I resell ENROUSH products?

ENROUSH products are distributed selectively, with legal and logistical requirements that must be met by authorized distributors. We do not permit the resale of our products under the ENROUSH brand by individuals outside of our approved distributors. We advise against purchasing or reselling ENROUSH products from unauthorized sellers to ensure product quality and customer safety. Violating this policy may lead to civil or criminal consequences.

Free Period Care
What is the ENROUSH FREE PERIOD CARE program?

The ENROUSH FREE PERIOD CARE program allows you to receive ENROUSH products for free by referring our products to your friends. To get started, simply create an account on enroush.tr and click on the widget at the bottom right of the website to get your personalized referral link. Help us promote eco-friendly and ethical period care in your community, and enjoy rewards for your support!

How do I share my referral link?

You can share your referral link by adding it to your social media bio, or by sending it via email or messaging apps. Share with your friends and encourage them to make the switch to natural, healthy period care.

What rewards can I earn through the ENROUSH FREE PERIOD CARE program?

By referring your friends to ENROUSH, you’ll earn rewards. For every 3 friends who make a purchase using your referral link, you’ll receive 1 box of ENROUSH products of your choice. If 6 friends make a purchase, you’ll get 3 boxes, and for every 12 friends who purchase, you’ll receive a year’s supply of ENROUSH products of your choice. Thank you for supporting our mission and helping us make a positive impact!

What do my friends gain from the ENROUSH FREE PERIOD CARE program?

Your friends will enjoy a 10% discount on their first purchase thanks to your referral! Not only can you get ENROUSH products for free, but you’ll also be contributing to a great cause. Plus, your friends will benefit from high-quality products and savings, all thanks to your recommendation.

Can I use my social media to share my referral link?

Yes, definitely! You can post your referral link in your social media bio, share it in posts, or send it via private message to friends. This is a great way to inspire your community to adopt a healthier, more natural approach to period care.

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