ENROUSH KOZMETİK TİCARET ANONİM ŞİRKETİ (“Company”), operator of the website www.enroush.tr, attaches great importance to the protection and security of personal data.

This Privacy Policy explains how your personal data is processed in accordance with the Turkish Personal Data Protection Law No. 6698 (“KVKK”), including the purposes of processing, possible transfers, collection methods, and your legal rights.

1. Data Controller

Your personal data is processed by:
ENROUSH KOZMETİK TİCARET ANONİM ŞİRKETİ
Ayazağa Mah., Mimar Sinan Sk., Seba Office No: 21D, Interior Door No: 45
Sarıyer / Istanbul, Turkey
Email: privacy@enroush.tr
as the Data Controller within the meaning of Law No. 6698.

2. Joint Processing and International Processing

As part of its operational and technical structure, the Company processes certain personal data jointly with:
ENROUSH SRL
Frunzei Street No. 26
021534 Bucharest
Romania
ENROUSH SRL provides centralized operational services including:
E-commerce infrastructure and hosting
Order and subscription management
Customer service operations
IT systems and backend management
Marketing communications (email and SMS)
Technical and operational support
Accordingly, certain personal data may be processed and stored outside Turkey.

3. Categories of Personal Data Processed

Depending on your interaction with our website and services, we may process:
Name and surname
Address information
Phone number
Email address
Order and payment information
IP address
Device and usage data
Customer service communications
The Company does not intentionally process special categories of personal data as defined under Article 6 of KVKK.

4. Purposes of Processing

Your personal data may be processed for the following purposes:
Processing and fulfilling orders
Managing payments and deliveries
Providing customer support services
Sending promotional and marketing communications (where explicit consent is provided)
Complying with legal and regulatory obligations
Improving service quality and conducting analysis

5. Legal Grounds for Processing

Personal data is processed in accordance with Article 5 of KVKK based on:
Necessity for the establishment or performance of a contract
Compliance with legal obligations
Necessity for the establishment, exercise, or protection of a legal right
Your explicit consent (where required)
The legitimate interests of the Company, provided that fundamental rights and freedoms are not harmed

6. Transfer of Personal Data

Your personal data may be transferred to:
Payment service providers
Logistics and shipping partners
IT and infrastructure service providers
ENROUSH SRL (Romania) for operational and technical support
International data transfers are carried out in accordance with Article 9 of KVKK and subject to the applicable legal safeguards.

7. Retention Period

Personal data is retained:
For the duration of the contractual relationship
As required by applicable tax and commercial legislation (up to 10 years where required)
For as long as necessary for legitimate business purposes
Marketing data is retained until consent is withdrawn.

8. Your Rights Under KVKK

Pursuant to Article 11 of Law No. 6698, you have the right to:
Learn whether your personal data is processed
Request information if your data has been processed
Learn the purpose of processing and whether data is used in accordance with that purpose
Know the third parties to whom data is transferred
Request correction of incomplete or inaccurate data
Request deletion or destruction of data
Object to results arising from automated processing
Request compensation if you suffer damage due to unlawful processing
Requests may be submitted in writing to: privacy@enroush.tr
The Company will respond within the legal timeframe stipulated under KVKK.

9. Data Security

The Company takes appropriate technical and administrative measures to ensure the security of personal data, including:
SSL encryption
Access control systems
Periodic system audits
Internal confidentiality policies

10. Cookies

Our website uses cookies to improve user experience and analyse website performance.
Detailed information is available in our Cookie Policy.

11. Policy Updates

This Privacy Policy may be updated when necessary.
The most recent version will always be published on our website.
Last Updated: April 2025
ENROUSH KOZMETİK TİCARET A.Ş.